Business leaders are confronting a costly paradox: while effective communication can boost team productivity by up to 25%, three-quarters of employees report feeling excluded from important company information, creating what experts describe as a crisis of organizational transparency.
A new approach to workplace communication promises to address this disconnect through practical frameworks designed for modern business environments. The methodology, developed by leadership and corporate communication consultant Molly Tschang, targets what she identifies as the root cause of most workplace failures: the reluctance of talented employees to voice their ideas and concerns.
Tschang’s background includes guiding executive teams through more than 80 corporate mergers and acquisitions, experiences that revealed consistent patterns in how organizations succeed or struggle during periods of change. Her observations led to the development of communication strategies now being implemented across various industries.
The consultant’s research aligns with broader workplace trends showing that employees are 4.6 times more likely to feel empowered when they believe their voices are heard. Yet current data indicates that only 46% of workers receive what they consider open and honest communication from their employers, despite being 12 times more likely to stay engaged when such communication exists.
Recent workplace studies reveal the financial implications of these communication gaps. Poor workplace communication reportedly accounts for 7.47 hours of lost productivity per employee weekly, translating to approximately $12,506 per employee annually for organizations with average salary structures.
The communication framework, detailed in a recent book, Say It Skillfully, co-authored with executive coach Marshall Goldsmith, introduces systematic approaches for handling workplace conversations that employees typically avoid. The book emphasizes creating what Tschang calls “shared reality” through structured dialogue rather than conflict avoidance.
Corporate executives report particular interest in methodologies that address remote and hybrid work challenges. With 45% of employees working from home and 26% in hybrid arrangements as of 2024, traditional communication approaches often prove inadequate for maintaining team cohesion and information flow.
The Say It Skillfully approach differs from conventional corporate communication training by focusing on individual empowerment rather than top-down messaging strategies. Through her workplace communication methodology, Tschang emphasizes that effective organizational dialogue requires participants who can express themselves authentically while remaining open to different perspectives. As Tschsang puts it, “As Tschang puts it, “Most personal development and communication books preach playing the game so you win. Say It Skillfully teaches you how to change the game so performance improves and everyone wins.”
Industry data supports the need for such interventions. 86% of business professionals identify communication breakdowns as primary factors in workplace failures, while companies with strong internal communication programs report performance advantages over competitors by margins of 3.5 times.
The methodology incorporates practical scenarios through multimedia resources, including video demonstrations and interactive frameworks. These tools address common workplace situations where communication typically breaks down, from performance discussions to strategic planning sessions.
Business leaders implementing these approaches report measurable changes in team dynamics and productivity. The framework’s emphasis on creating psychologically safe environments appears particularly relevant given current workplace trends, where 80% of employees report that ineffective company communication creates workplace anxiety.
Professional development experts note that communication skills training has become increasingly critical as organizations adapt to evolving work structures. The ability to facilitate difficult conversations while maintaining professional relationships may prove essential for career advancement in contemporary business environments.
For organizations seeking to improve internal communication effectiveness, Tschang’s work suggests that success depends less on communication frequency and more on the quality and authenticity of workplace dialogue. Her comprehensive training programs focus on developing these capabilities across organizational levels, from individual contributors to senior leadership teams.
